Simple, Scalable Pricing
Pick the plan that matches today — and the concurrency you’ll need tomorrow. We price per minute for transparency, but we size and support you around concurrency — the number that truly matters for performance and cost at scale.
No Surprises.
Other platforms lure you with low headline rates and then stack hidden fees — extra models, token usage, support tiers, compliance add-ons. At Fluents, what you see is what you pay.
Flat, all-inclusive pricing: No usage-based penalties, no “per-token” confusion. You get predictable costs every month.
No-bs contracts: Whether you’re testing or scaling, you’ll never get hit with fine print or surprise add-ons
Pay what you see: Competitors hide the real cost of running production workloads. With Fluents, the price on the page is the price on your invoice.
Pricing Plans
Every plan includes unlimited agents, users, workflows, and integrations. Minutes are included; if you go over, you pay the posted overage — simple. Concurrency is sized for your peak, not your total minutes.
Included:
• Minutes: 120
• Concurrent: 5
• Numbers: 2
• Overage: $0.45/min
Perfect for trying AI reception or a single campaign
API Access & White-Labeling
Advanced Noise Cancellation
Included:
• Minutes: 2,500
• Concurrent: 10
• Numbers: 10
• Overage: $0.14/min
Most popular for growing teams
Completely plug-and-play
Included:
• Minutes: 7,000
• Concurrent: 15
• Numbers: 25
• Overage: $0.12/min
Extremely cost-effective at scale
Included:
• Minutes: 15,000
• Concurrent: 5
• Numbers: 50
• Overage: $0.06/min*
Custom SLAs, guaranteed uptime, compliance reviews, and more
Complete development support
Don’t Get Left Behind in Voice AI
Competitors are already automating conversations with Fluents. The sooner you start, the faster you capture leads, revenue, and efficiency gains.
How Fluents Pricing Really Works
Our plans are starting points, not handcuffs. Each tier includes a block of minutes and phone numbers, plus platform access (agents, users, workflows, integrations). If you exceed the included minutes, you’re billed a simple, transparent per-minute overage. No hidden fees, no surprise surcharges.
- Monthly or annual (with discounts). Pay by card or invoice/PO.
- Prorated changes if you upgrade or downgrade mid-cycle.
- Seasonal flexibility for teams with peaks (campaigns, events, holidays).
What’s included beyond minutes
- Guided onboarding — we co-design agent instructions, handoffs, and compliance guardrails.
- Native integrations — Salesforce, HubSpot, Pipedrive, Google, Calendars, and 1,500+ more.
- Implementation support — shared Slack with engineers, prompt tuning, QA reviews, reporting setup.
- Enterprise-grade posture — SSO/SAML, audit logs, data-retention controls, encryption end-to-end.
Custom contracts when you need them
Once you outgrow a vanilla SaaS plan, we treat the relationship like a program—not just a subscription.
- MSA/DPA/BAA support, vendor security reviews, and procurement workflows.
- Usage commitments with price protections, minute pools, or regional carve-outs (US/EU/UK/APAC).
- Operational SLAs (uptime, response, escalation), named TAM, and scheduled reviews.
Integrations: mainstream, niche, or your own stack
You’re not stuck with what’s on a marketplace tile. A significant part of what you’re paying for is our willingness to ship the integrations you actually need.
- Mainstream CRMs & calendars, help desks, and data warehouses.
- Niche vertical software (healthcare EMRs, legal CRMs, event/ticketing, financial services tooling).
- Your internal APIs — we map secure variables, add custom outcomes, and make it feel native.
Feature requests & roadmap access
Because we own our stack (we don’t resell a patchwork), we can prioritize features that move your KPIs: specialized dispositions, advanced routing, analytics exports, custom redaction, language packs, you name it. If it unlocks conversion, compliance, or scale, we’ll partner on it.
Plans for operators, power for enterprises
Plug-and-play (SMB & teams)
- Launch in under an hour with prebuilt flows for sales, intake, support, and reminders.
- Simple billing, instant numbers, clear overage rates, and friendly support.
Infrastructure & enterprise
- Co-owned delivery with our solutions team (design → pilot → region-wide rollout).
- Custom contracts, private networking, change-management, training, and SLAs.
Example commercial models (we tailor to you)
- Baseline + usage: a core plan with included minutes; transparent per-minute overage after that.
- Annual commit, monthly true-up: minute pools across business units, regional pricing if needed.
- Pilot to production: fixed monthly pilot, then convert to an annual with credits for what you learned.
- Program bundles: add dedicated support, premium voices, SSO, compliance packages as one line item.
How we work with you day-to-day
- Design — craft prompts, handoffs, dispositions, and QA standards together.
- Connect — numbers/SIP, CRM, calendars, ticketing, and internal APIs.
- Pilot — sandbox → controlled cohort → success criteria signed off.
- Scale — weekly reviews, shared Slack, proactive tuning, and clear reporting.
Why teams choose Fluents (and stay)
- Ownership of technology → faster iterations, fewer blockers, real customization.
- Partnership mindset → we act like an integration partner when stakes are high.
- Predictable ops → straightforward billing, clear overages, and honest guidance.
- Results → higher answer rates, consistent quality, and measurable lift in booked meetings, resolved tickets, and revenue.
Bottom line: these plans show the shape of value—not the limits of it. Tell us how you run your business, and we’ll price, integrate, and deliver to match it.
FAQs
A concise, conversion-minded recap of Fluents pricing: how minutes and overages work, what’s included beyond usage, and how we partner with teams from plug-and-play to enterprise programs.
Our published plans are starting points — not strict boxes. We know every team’s call volume, seasonality, and regulatory environment looks different. That’s why:
- Prorated adjustments: If you scale up or down mid-cycle, we true-up fairly.
- Seasonal campaigns: Need a burst for tax season, open enrollment, or events? We flex without locking you into an annual overage nightmare.
- Custom contracts: Enterprise needs? We’ll do MSAs, DPAs, BAAs, SLAs, and procurement reviews.
Bottom line: we work with you, not against you, to make sure pricing supports growth instead of constraining it.
We actually do. A big part of what you’re paying for at scale is our willingness to ship integrations that matter:
- Mainstream tools like Salesforce, HubSpot, Google, and 1,500+ others? Already included.
- Niche industry software — healthcare EMRs, legal CRMs, ticketing, finance platforms? We’ve integrated them.
- Your internal APIs? We’ll wire them into Fluents so outcomes, tags, and data flow like it’s native.
Because we own our stack (we’re not reselling a white-label), we can prioritize your roadmap asks: advanced analytics, specialized dispositions, compliance redactions, new languages. If it drives your KPIs, we’ll put engineering behind it.
That’s when Fluents stops looking like a SaaS vendor and starts acting like a partner. Once you outgrow a vanilla plan, we shift into program mode:
- Commercial models that fit: annual commits with minute pools, monthly true-ups across BUs, or pilot-to-production credits.
- Dedicated support: named technical account manager, shared Slack, weekly reviews, and proactive tuning.
- Operational depth: private networking, change management, training, and integration help until your automation runs like clockwork.
The truth: most vendors will give you a login and disappear. We’ll meet you where you are — from one agent to a million calls — and walk with you through every stage of scale.