69.99%
Cart abandonment rate
90%
Customers expect immediate response
1
2
3
Why Retail Needs Voice AI Now
Retail and e-commerce brands are experiencing a customer engagement crisis. Attention spans are short, expectations are high, and even minor friction - like a slow response or confusing product description - can cost a sale. Your customers are calling, clicking, and bouncing off your site faster than your human team can keep up. Live chat and ticket systems help, but they’re not always instant, and most aren’t built for voice or sales-driven conversations.
And that’s the opportunity. Consumers still crave human connection and voice interaction—especially when making decisions about size, compatibility, shipping, or support. But traditional call centers are expensive, slow to scale, and limited to business hours. You're either stretching your team too thin or leaving revenue on the table every time a customer drops off or abandons their cart without a follow-up.
Solution: Voice AI Sales Agents That Work Around the Clock
Fluents Voice AI transforms the way retail and e-commerce brands engage with customers by providing 24/7 voice-driven sales agents that sound natural, understand context, and convert leads into buyers. Whether someone’s asking about your return policy at 2am or trying to find the right size for a last-minute gift, Fluents is ready to respond - instantly, in multiple languages, and always with brand-consistent information.
Our AI agents can recommend products, answer detailed questions, qualify serious buyers, and even recover lost carts by placing timely, personalized outbound calls. This isn’t just about customer support—it’s about proactive sales. Imagine a voice agent that not only answers questions but nudges customers toward purchase with data-driven confidence.
What’s more, Fluents integrates with your product catalog, CRM, and order management system. That means your Voice AI knows what's in stock, what’s on sale, and what matters to each customer. And with advanced reporting tools, you’ll get real-time insights into every conversation—what people are asking, where they drop off, and what’s converting. No guesswork. Just performance.
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