Fluents’ Approach to conversation AI.

Fluents

As businesses look to scale their operations, secure sensitive data, and deliver top-tier customer experiences, many encounter challenges with traditional in-house solutions or existing SaaS vendors. While some have managed to develop proofs of concept (PoCs) or smaller-scale implementations aimed at replacing call centers or customer service hotlines, these efforts often struggle to meet the growing demands of medium and large enterprises. The competitive landscape is evolving rapidly, and companies need solutions that address scalability, security, and regulatory compliance.

At Fluents.ai, we take a different approach to conversation AI. We are not just another SaaS voice AI provider. Our platform is built to empower companies—of any size or industry—to create scalable, secure, and robust voice AI agents in their controlled and secured environment.

Platform as a Service

Fluents seems late to the game, but there’s an advantage to it, we benefit from having proven traction in the space, incredible usecases, and a much better technology compared to what was built even a year ago.

The goal is to propose the underlying infrastructure and platform for companies to build their own Voice AI agent product in their specific business vertical, call/contact center operation, healthcare provider, name it.

Our platform is designed to seamlessly integrate with the leading providers in the AI space, offering an all-in-one solution that includes conversation logic, voice activity detection (VAD), and all the essential components needed to develop cutting-edge conversation AI.

One of the most exciting developments in the AI world is the rise of audio-to-audio models, such as OpenAI’s latest real-time model. While these advancements may seem like a disruption to traditional Voice AI and conversational AI solutions, we view them as an opportunity to enhance the voice AI ecosystem. Fluents embraces these innovations, providing access to these state-of-the-art models while offering businesses the flexibility to run them on-premise or in their own virtual private clouds (VPCs).

Built for the Enterprise

Flexible and Scalable

Fluents gives enterprises the ability to craft custom conversation AI solutions by leveraging a rich ecosystem of transcription providers like Deepgram and various cloud vendors, as well as advanced voice synthesis technologies from providers like Rime, PlayHT, ElevenLabs, and Cartesia. We also provide support for real-time audio-to-audio models, including those from OpenAI, with the flexibility to integrate future models from Meta or Google when they’re released.

Secure

The ability to deploy Fluents on-premise or in your preferred cloud environment ensures that your data—whether it's transcripts, audio recordings, or personally identifiable information (PII)—stays within your control. By deploying within a secure VPC, you manage exactly where your data resides, meeting regulatory and security requirements without compromising on performance.

Partnering is key

At Fluents, we recognize that true innovation comes from collaboration. We work closely with cloud providers like Google Cloud to ensure our platform scales efficiently within enterprise environments. Our goal is to empower businesses to deploy in the cloud provider of their choice, maintaining full control over their infrastructure and data.

We believe in fostering a thriving ecosystem. More competition in the space only strengthens the overall market, and we welcome the emergence of vertical-specific companies such as Vapi, Bland, Retell, and SimpleTalk. Fluents aims to support these businesses by providing a scalable and secure infrastructure, enabling them to quickly build and deploy voice AI solutions.

Looking Ahead

Fluents is actively working with partners across the AI and cloud landscape to bring these capabilities to our customers. By embracing the latest innovations and offering unmatched flexibility, we are helping businesses unlock the full potential of voice AI—on their terms.